Below are some of our frequently asked questions to help you get the information that you need, fast! If you do not find the answer you are looking for, please contact our team here.
ACCOUNTS AND ORDERS - FREQUENTLY ASKED QUESTIONS
Goods sold on this website are supplied in good faith. If, however you order the wrong item, are not completely satisfied with the items you receive or simply want to return your goods, you must arrange for them to be returned to us, and providing they are received by us in good condition (ie. they have been handled with reasonable care), we will refund the cost of the goods in full less the carriage costs incurred by us. If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 14 days of receiving delivery otherwise no claim will be entertained. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged.
To return goods to us you must first contact us.
Telephone the relevant branch or email us at firstname.lastname@example.org
Your rights to return goods are protected under the Consumer Contracts Regulations.
If you are ordering large quantities on a regular basis, call our team to discuss your options.
Visit our delivery page here for full delivery information.
If your order doesn’t arrive when expected please contact email@example.com or the relevant Castle branch and we will look into this for you.
If you can’t find what you are looking for, make sure you get in touch with our friendly team by calling the relevant branch or emailing – firstname.lastname@example.org.
We monitor our emails at all times and strive to provide you the most efficient and speedy service. Typically, you will receive a response within 24hours.
TECHNICAL TAPES & ADHESIVES - FREQUENTLY ASKED QUESTIONS
Before you select a suitable product, the following elements should always be considered –
Materials such as polypropylene, polyethylene, nylon and powder coated metals can be especially difficult, we have products that can help bond these material, please ask for details.
Why not chat to our friendly team who are happy to advise and offer solutions where possible. Call the relevant branch or enquire via email here – email@example.com.
The substrates/ surfaces should be clean and dry. Free of grease and oil as well as any other contaminants. Use a lintless cloth to clean the surface using a suitable solvent.
This is a difficult question to answer. The type of adhesive used should be selected bearing in mind materials being bonded and the application. Contact us for further information.
POLYTHENE BAGS - HELP & ADVICE
There is a quite a range of thickness`s available, to simplify things we suggest the following as a guide only, please check suitability as other factors i.e. product handling/shipping etc. can affect the grade of lay flat tubing or polythene bag material required.
As a rule polythene bags are measured width first (opening side) x length (depth of bag). Layflat tubing is measured by width (unopened, flat), hence the term "layflat tubing" x thickness.
To work out what size is required for example when shipping a tubular item, it is necessary to work out the circumference of the tube, dividing this figure by two will give the minimum size required as follows: