Below are some of our frequently asked questions to help you get the information that you need, fast! If you do not find the answer you are looking for, please contact our team here.

ACCOUNTS AND ORDERS - FREQUENTLY ASKED QUESTIONS

What if i need to return my order?

Goods sold on this website are supplied in good faith. If, however you order the wrong item, are not completely satisfied with the items you receive or simply want to return your goods, you must arrange for them to be returned to us, and providing they are received by us in good condition (ie. they have been handled with reasonable care), we will refund the cost of the goods in full less the carriage costs incurred by us. If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 14 days of receiving delivery otherwise no claim will be entertained. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged.

To return goods to us you must first contact us.

Telephone the relevant branch or email us at web@thecastlegroup.co.uk

Your rights to return goods are protected under the Consumer Contracts Regulations.

Is there a discount for bigger orders?

Most of our products come in pack quantities and quantity discounts are also. Speak to a member of our team for more details. 

If you are ordering large quantities on a regular basis, call our team to discuss your options contact us.

What are your delivery options?

Visit our delivery page here for full delivery information.

What if my delivery doesn't arrive when expected?

If your order doesn’t arrive when expected please contact web@thecastlegroup.co.uk or the relevant Castle branch and we will look into this for you.

What is your privacy policy?

For our full privacy policy click here.

What if I can't find what i'm looking for?

Our website is kept up to date and all of the items that we have in stock are displayed. However, if you can’t find what you are looking for, make sure you get in touch with our friendly team by calling the relevant branch or emailing – web@thecastlegroup.co.uk.

How long will it take you to reply to my email?

We monitor our emails at all times and strive to provide you the most efficient and speedy service. Typically, you will receive a response within 24hours.

TECHNICAL TAPES & ADHESIVES - FREQUENTLY ASKED QUESTIONS

What factors should I take into consideration before selecting an industrial tape or adhesive?

 Before you select a technical tape, the following elements should always be considered –

  • What substrates will it be used to bond?
  • What is the environment it will be used in?
  • What is the application
  • Does it need to withstand any high temperatures?

What are the most difficult surfaces to bond?

Materials such as polypropylene, polyethylene, nylon and powder coated metals can be especially difficult.

However, why not chat to our friendly team before you place your order who are happy to advise and offer solutions where possible. Call the relevant branch or enquire via email here – web@thecastlegroup.co.uk.

How do i prepare my surfaces for bonding?

The substrates/ surfaces should be clean and dry. Free of grease and oil as well as any other contaminants. Use a lintless cloth to clean the surface using a suitable solvent.

What adhesive is best for outdoor use?

Acrylic adhesives provide a wider temperature range, usually meaning they are better suited for outdoor use. All pressure sensitive adhesives need to be applied at ambient temperature for best results. 

POLYTHENE BAGS - HELP & ADVICE

What thickness do I need?

There is a quite a range of thickness`s available, to simplify things we suggest the following as a guide only, please check suitability as other factors i.e. product handling/shipping etc. can affect the grade of lay flat tubing or polythene bag material required.

  • For general applications (packing washers/rubber gaskets etc.): 250g material
  • For heavy duty uses (packing nuts /bolts/door furniture etc.) : 500g material
  • For extra heavy duty (heavyweight bolts, pointed objects, bar etc.) 1000g material

Finally, what size do I need?

As a rule polythene bags are measured width first (opening side) x length (depth of bag). Layflat tubing is measured by width (unopened, flat), hence the term "layflat tubing" x thickness.

To work out what size is required for example when shipping a tubular item, it is necessary to work out the circumference of the tube, dividing this figure by two will give the minimum size required as follows:

  1. Measure the diameter of tube (D)
  2. Multiply diameter (D) x 3.142 to obtain circumference (C)
  3. Divide Circumference (C) by 2 to obtain layflat width of bag or polytubing required
  4. Check what is the nearest size available, allow room for sliding item in tube so as not too tight a fit……………….

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